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Privacy Policy

How Konverter handles your files and data. Last updated 9 October 2026.

The short version

  • Files you convert are deleted as soon as you download the result, and after 30 minutes at the latest.
  • Most tools run on our own servers in Paris, France. The tools listed below send your file to a specialist partner, and only for that run.
  • We never sell your files or data, and we never use your files to train AI models.
  • No advertising and no analytics trackers. We keep a short log of each conversion with no file names, no contents and no IP address.

Who we are

Konverter (konverterapp.com) is the service described here and is responsible for your data. For anything about privacy, write to hello@konverterapp.com.

Files you convert

  • Files are uploaded over an encrypted connection (HTTPS) to our conversion servers, run by Fly.io in Paris, France, and used only to produce the result you asked for.
  • The upload and the result are deleted when you download the result. Anything that isn't downloaded is deleted automatically after 30 minutes.
  • Results of API and workflow runs are kept for up to 2 hours so you can collect them, then deleted.
  • File history (Plus and Pro, only while signed in): a copy of each result is kept in Cloudflare R2 storage for 30 days so you can download it again. You can delete any of them sooner from your account.
  • Some tools run entirely in your browser (unit and date converters, hashing and encoding), so what you type never reaches our servers. The currency converter only fetches exchange rates; your amounts stay in the browser.

Tools that use a partner

These tools send the file (or text) for that run to the provider listed, which processes it and returns the result. Nothing else about you is sent. Each provider handles it under its own terms and privacy policy.

PDF to Word, Excel or PowerPoint, and Word, Excel, PowerPoint, TXT or HTML to PDFAdobe PDF Services
Transcribe audio, AI voice (text to speech), and the speech steps of AI video dubbingOpenAI
Document and PDF translation, and the translation step of AI video dubbingDeepL
Remove background, AI background and Product studioremove.bg
AI image tools: generate, enhance and restore, expand, object remover, AI background, Product studioReplicate
Advanced OCRGoogle Cloud Document AI

Your account

  • If you create an account we store your email address, your name if you give one, and your sign-in details. Passwords are stored hashed by our authentication provider, Supabase. If you sign in with Google, we receive your name, email address and profile picture from Google.
  • We also store your plan, your credit balance, and a record of paid tool runs (which tool, when, how many credits) so your balance is correct.
  • You can delete your account at any time in Account settings (Danger zone). This deletes your account and the data linked to it.

Payments

Payments are handled by Lemon Squeezy, which acts as the merchant of record. Your card and billing details go to Lemon Squeezy, not to us. We receive your plan, the order status and the email address used for the purchase.

What we log

  • For each conversion: the tool and operation, the input and output formats, the file size, whether it succeeded, how long it took, and the country the request came from (looked up on our server, offline).
  • Instead of your IP address we store a salted one-way fingerprint of it, which can't be turned back into the address. File names and file contents are never logged.
  • These logs are kept for 90 days and then deleted. We use them to keep the service running, spot abuse, and see which tools are used.
  • Your IP address is also used briefly, in memory, to rate-limit requests.

Emails

Sign-in emails (confirmations and password resets) are sent through Supabase. Currency rate alerts you set up are sent through Resend, and every alert email has a one-click unsubscribe link. We don't send marketing emails.

Problem reports

If you report a problem, we store your description, the tool and page, your browser's user agent and any attachments you add (up to 5 MB each), linked to your account. Reports are stored privately and used only to fix the issue. Ask us at hello@konverterapp.com to delete a report.

Cookies and local storage

  • A sign-in cookie keeps you logged in. It is only set when you sign in.
  • Your browser's local storage keeps your theme, your recently used tools and your download preference. These stay on your device.
  • Cloudflare Turnstile checks that sign-in and sign-up forms are used by a person, not a bot.
  • Your browser loads the PDF viewer from unpkg and map data from jsDelivr, two public code delivery networks. Like any website you visit, they see your IP address.

Service providers

Besides the partners above, we rely on: Cloudflare (website hosting, conversion logs, file history storage, bot protection), Fly.io (conversion servers in Paris), Supabase (accounts and database), Lemon Squeezy (payments) and Resend (alert emails). Some of these providers may process data outside the EU under their own safeguards.

Your rights

You can ask to access, correct, export or delete your data, or object to how we use it, by writing to hello@konverterapp.com. We answer within 30 days. You can also complain to the data protection authority where you live.

Changes

When this policy changes we update the date at the top of this page. If a change matters for how your files or data are used, we'll also say so on the site.

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